Dana Gardner

Scribe Software, a customer relationship management (CRM) data integration provider, will launch next week Scribe Online Synchronization Services (SYS), the second major service delivered on the Scribe Online cloud integration platform. According to the Manchester, NH-based company, Scribe Online provides a cloud-based alternative to integration middleware, and simplifies the integration experience without sacrificing performance or functionality. The goal is to allow companies to reap the benefits of integrated CRM data from a variety of sources and technologies in days, rather than months. The timing is more than pretty good because CRM as a category is expanding, driven by businesses' recognition that rich data on customers (and partners) is essential for better productivity, and for leveraging cloud-enabled business innovation outside the company. Many companies I... (more)

Case Study: New Approach Improves End-User Satisfaction

The latest BriefingsDirect case study podcast discussion centers on how Nottingham Trent University gained strategic operational efficiency and improved IT management. A combination of professional services and portfolio management technologies allowed the 25,000-student university -- one of the U.K.’s largest -- to improve end-user satisfaction while freeing up IT resources to pursue additional technology innovation. To learn more, BriefingsDirect brought together Ian Griffiths, Director of Strategic Partnerships at Nottingham Trent University, and Michael Garrett, Vice Presiden... (more)

Embarcadero Brings Self-Service App Store Model to Enterprises

Embarcadero Technologies, a provider of database and application development software, recently announced AppWave, a free platform that provides self-service, one-click access to PC software within organizations for business PCs and even personal employee laptops. Available via a free download, the AppWave platform gives users access to more than 250 free PC productivity apps for general business, marketing, design, data management, and development including OpenOffice, Adobe Acrobat Reader, 7Zip, FileZilla, and more. AppWave users also can add internally developed and commercial s... (more)

Cloud Computing Exposes the Duality Between IT and Business Transformation

This BriefingsDirect thought leadership interview comes in conjunction with The Open Group Conference this month in San Francisco. The conference will focus on how IT and enterprise architecture support enterprise transformation. Speakers in conference events will also explore the latest in service oriented architecture (SOA), cloud computing, and security. We’re now joined by one of the main speakers, Andy Mulholland, the Global Chief Technology Officer and Corporate Vice President at Capgemini. In 2009, Andy was voted one of the top 25 most influential CTOs in the world by Info... (more)

Case Study: Vodafone Ireland IT Group Sees Huge ROI

Welcome to a special BriefingsDirect podcast series coming to you from the HP Discover 2011 Conference in Vienna. We’re exploring some major case studies from some of Europe’s leading enterprises. Out next customer case study interview highlights how a shift from a technology emphasis to a business services delivery emphasis has created significant improvements for a large telecommunications provider, Vodafone. We'll see how a series of innovative solutions and an IT transformation approach to better support business benefits Vodafone, their internal users, and their global custo... (more)